Robin Caral Shaw

Robin Shaw is the President of the Florida Mediation Institute. Ms. Shaw is certified as a Florida Circuit Civil, Family, Appellate and County Mediator. She is a Past President of the Association of South Florida Mediators and Arbitrators, and the President of the Florida Academy of Professional Mediators. She has been a regular presenter at conferences and workshops on mediation, including topics like “An Alternative Approach to Divorce,” “Tips and Tools for Managing Emotions in Mediation” and “Mediating with Difficult People.” Robin is admitted to practice law in Florida, Pennsylvania, and the District of Columbia, as well as Federal Courts. She earned a dual Bachelor of Arts degree in psychology and political science, with a minor in French, from Brooklyn College and a Juris Doctor from Fordham University.

John Brooks

John Brooks

Graduated Stetson Law School 1977; Florida Bar  1977; Board Certified Workers’ Compensation since 1988; Board Certification Committee, Workers’ Compensation – Vice Chairman and Chairman; Judge of Compensation Claims, Pro Hac Vice; Private Mediator 13 years; Supreme Court Certified Mediator; Statewide Judicial Nominating Committee – Workers’ Compensation – 6 years; William Wieland Inns of Court - Orlando Workers’ Compensation; Certified Florida Bar Instructor – Workers’ Compensation; Lecturer/Panelist for WCCI and Forum; Presently in private practice as an attorney and mediator.

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Robert Dietz

Robert Dietz has defended workers' compensation cases for over twenty-five years throughout the state of Florida. He was board certified by The Florida Bar in 1992 in workers' compensation law and became a Florida Supreme Court Certified Circuit Civil Mediator in 1995. He has mediated over 1,300 workers' compensation cases throughout Florida. In addition to defending insurance companies, self-insured companies and third party administrators, Robert has handled premium disputes and rate classification challenges. He has partnered with companies in litigation management and oversight, as well as in risk management evaluations. He has assisted in establishing mediation programs and is a frequent lecturer and writer on workers' compensation and mediation.

Robert has been recognized by his peers in his selection to numerous national and state positions including National Chair of the ABA TIPS Workers' Compensation & Employer Liability Committee and President of the Florida Defense Lawyers' Association (the only workers' compensation practitioner ever elected). His induction as a Fellow of the College of Workers' Compensation Lawyers in 2008 was only the second Floridian ever selected. He was also invited to join the International Association of Defense Counsel in 2005, and was the first Floridian elected to the national board of directors of the Association of Attorney-Mediators. He is currently serving as the DRI State Representative and is a member of the Florida Academy of Professional Mediators. Robert received his B.A. with Honors from Eckerd College in St. Petersburg, Florida and his J.D. from Vanderbilt University in Nashville, Tennessee.

Tom Glick

Tom Glick

THOMAS E. GLICK has been a practicing attorney in Florida since 1978 but has concentrated almost exclusively on mediation since 1997.  Mr. Glick started his career with the law firm of Marwin Cassel P.A., in the area of real property; then Ellenbogen and Glick, P.A. was formed.  In 1997 Mr. Glick formed the Center for Conflict Resolution along with Rosanne J. Shore.

He facilitates approximately five hundred mediations each year.  Beyond his private practice, Mr. Glick was an adjunct workers’ compensation mediator for the State of Florida from December 1994 through May 1997.  Mr. Glick has lectured on the subject of “Creative Mediation" to Bar Associations and Civic Groups including the Florida Trial Lawyers Association, as well as the Workers’ Compensation Institute.

 Mr. Glick was accepted as a Federal Court Mediator which includes bankruptcy mediations for the Southern District of Florida, and is certified by the Supreme Court of Florida as a Circuit Court and Family Mediator.  He is also designated by the Department of Insurance of the State of Florida to mediate disputes, and is a member of the Association for Conflict Resolution. 

Appointed by the Comptroller of the State of Florida, Mr. Glick served as Regional Financial Administrator and headed the Miami office of the Comptroller’s Office for the State. At that time the regional office had approximately 100 employees and was charged with regulating state chartered banks, mortgage companies, auto finance, and consumer protection related to financial matters. On March 25, 2011 he was appointed by the Board of Governors to represent the 3rd State Appellate District on the Statewide Nominating Commission for the Judge of Compensation Claims.

Through his ownership of both residential apartments and commercial offices, he appreciates the ownership perspective.  His work with banking and finance has given him the regulatory perspective for banking, securities and mortgage lending issues.  As the Mayor of Bay Harbor, Florida from 1996-2000, he has garnered insight from the governmental frame of reference.  As a former adjunct workers’ compensation mediator for the State of Florida he acquired the nuances of those particular matters.  As a result, he is able to successfully mediate issues regarding a wide range of disputes, from workers’ compensation issues to construction litigation.

Mr. Glick enjoys an AV rating by Martindale-Hubbell, the highest rating bestowed on an attorney, and is a panel member of the American Arbitration Association. He served on the Town Council of Bay Harbor from 1993-2001 and also served on the Board of Directors of the Dade County League of Cities from 1993-1995.  He has been honored with the Distinguished Service Award for community service by The Florida Gold Coast Chamber of Commerce, and was honored in 2004 by the Friends of 440 of Florida as a distinguished mediator.

In June 2012, Mr. Glick published his first book, entitled “Creative Mediation”.

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Christine Harter

CHRISTINE L. HARTER is an Attorney-Mediator.  She received her Bachelor of Arts   in International Relations at James Madison College Michigan State University in 1988, and her Juris Doctor at Thomas Cooley Law School, Lansing, Michigan in 1991.

She is a Florida Supreme Court Certified Circuit Civil and County Mediator; a Florida Fifth District Court of Appeal Approved Mediator; a Certified Mediator for the U.S. District Court, Middle District of Florida; a Mediator of cases before the U.S. District Court, Northern District of Florida; a Certified Mortgage Foreclosure Mediator; a volunteer Mediator for The Florida Bar Grievance Mediation and Fee Arbitration Program; and a Qualified Florida Arbitrator.

She owns Mediation & Dispute Resolution Center in Ocala, Florida, and she has been a sole practitioner since 1998.  Prior to becoming a sole practitioner, she was a share holder in a large law firm in Ocala where she began practicing in 1992.  She has been mediating since 1996, and has mediated thousands of cases.  She mediates a wide range of civil, federal, district court of appeal, and mortgage foreclosure cases.

Celia Mendez

Celia Mendez

Celia Marie Mendez graduated from Rollins College in Winter Park, FL, earning a B.A. with Honors in Economics and Business Administration.  At Rollins College, she was a member of the Omicron Delta Kappa Honor Society and the Sigma Delta Pi Omicron Nu Honor Society.  She attended Florida State University College of Law in Tallahassee, Florida and was President of Phi Delta Phi Honor Society and was an officer of the Spanish American Law Student Association..  After graduation she worked at the First District Court of Appeals, under Judge Ford L. Thompson, completing judicial memorandum and conducting extensive legal research in support of the opinions rendered by the Court.  After her years at the 1st DCA, Ms. Mendez was associated with Morgan, Colling & Gilbert, P.A., where she practiced exclusively in the workers' compensation and personal injury fields.  In December of 1991 she, along with Carey L. Moreland, founded Moreland & Mendez, P.A. Moreland & Mendez, P.A., which limits its practice to workers' compensation litigation, insurance defense, administrative law and servicing the general business needs of employers, insurance carriers, and trust funds throughout Florida. 

In 2002, Ms. Mendez was certified as a Circuit Court Mediator.  Since then she has concentrated her practice exclusively to dispute resolution and has mediated thousands of cases in workers compensation and general civil matters.  Ms. Mendez is a member of The Florida Bar and is licensed to practice before the Middle District Federal Court.  Ms. Mendez also has the privilege of being AV rated by Martindale Hubbell.  She is a past officer in both the Hispanic Bar Association and the Central Florida Association for Women Lawyers, and has been involved in civic organizations including service on the Parks and Recreation Board.  She has also been nominated and accepted into the honorary American Inns of Court.  Ms. Mendez has been an adjunct professor at Valencia Community College teaching in the disciplinary area of legal assistant.  Presently, she donates her time and services to several charitable non-profit organizations including an organization that funds immunizations to children of third world countries.  She is a Girl Scout Troop leader and teaches through the Catholic Youth Education and Vacation Bible School. Ms. Mendez was born in Pennsylvania, is fully bilingual in English and Spanish, and has been a resident of Central Florida for over 47 years. Most importantly Ms. Mendez is the very proud mother of two beautiful and bright children!   


Stuart Suskin

Stuart Suskin has worked for the State of Florida as a mediator for 23 years. He is Board Certified Emeritus, Workers’ Compensation, and President of the Conference of State Mediators. Stuart is also President of the local chapter of the Friends of 440 Scholarship Fund and a member of the Statewide Board of Directors. As well as serving on the Board of Directors of The Professional Mediation Institute, he serves on the Steering Committee of The Forum Seminar, sponsored by the Workers’ Compensation Section of The Florida Bar. He is the moderator of the “Hot Topics” Panel of the Attorneys’ Breakout at the WCI Educational Conference for the past 11 years, and a frequent guest speaker at the University of Florida Law School in Workers’ Compensation and Mediation classes. He volunteers with Habitat for Humanity.